Cut Off Reminders:
Same day delivery cut off time for Metro Manila is 12:30 noon Philippines Time. (Regular Shipping Fess)
Same day delivery cut off time for Outside of Metro Manila is 12:30 noon Philippines Time. (Who pay additional fees during checkout ONLY)
Replacement of items Guidelines:
Red Roses = Red Carnations / Red Gerberas
Yellow Roses = Yellowish Carnations / Yellowish Gerberas
Mix Roses = Carnation and Gerberas
chocolates not available = Replace by same value or higher value
If outside of Metro Manila and need Same day delivery, there will be additional fees and 12:30 noon Philippines Time is also cut off time. If you placed an order for same-day delivery in Metro Manila, you would receive the order within the day, there will be no fix time of delivery, it will delivery anytime before 6:00 PM.
Orders received beyond cut off time for Metro Manila areas will be delivered on the following day and for provincial areas will arrive after two to three days. If the recipient is in provincial areas, please email us your recipient's address first to check if the delivery address is covered by our courier delivery service.
If you are requesting for a specific time of delivery, we advise to place your orders at least 3-4 days before date of delivery and e-mail us. You will be contacted by our customer service officer to confirm if the date is available. We do not promise specific time of delivery but for those who placed their order a week advance will be prioritized and delivered first.
If the recipient, receive flowers that are stale or dried, or totally different from what declared in the Order Invoice, you can request for refund or replacement by sending us the photo within 24 hours after you received the product. Read customer service policies . Picture of the arrangement from the website may vary from the actual arrangement especially during peaks seasons (Christmas, Valentine’s and Mother’s day) due to the availability of the supplies but as long as the flowers are fresh and in good condition this should be not an issue for refund. Replacements will be automatically applied when the flower/item is not available.
We will contact your recipient before we deliver to make sure that the recipient is available to receive the order and to verify the exact address. If we are not able to contact your recipient, we will send you an e-mail and wait for your reply before we deliver the order.
If you wish not to call your recipient and make a surprise delivery, please send us an email three days before the date of delivery but you have to make sure that your recipient will be available to receive your order if your recipient not there your order will be returned to our office/courier’s office and we will attempt to redeliver it on the following day. There will be additional redelivery fees and cancellation is not possible anymore if the recipient is not there yet after second attempt of redelivery.
There are instances that the delivery is in a company or office address your recipient must be there to receive the delivery because most of the companies do not allow to leave any delivery to their receptionist or security personnel. Some areas in provinces are not possible for door to Door Service in this case we will notify the customer first by email and call before we process and ship the item.
We are not responsible for deliveries made to incorrect or incomplete provincial addresses submitted by the customer. Read shipping policies. Cancellation of orders are not applicable once it has been processed.
We accept and deliver orders daily from Monday to Sunday for Metro Manila and from Monday to Saturday for Provincial areas.
For REFUNDS:
For debit or credit card payments, you will be refunded the price amount associated with the reported case. Crediting of refunds will be processed according to your banking institution's terms and conditions.
Due to the perishable and/or personalized nature of some of our product/s, if the item/s are:
1) not accepted by the recipient because of some factors that we have no control over, item/s will be considered sold, or,
2.1) [for order/s fulfilled by Philflora] attempted to be delivered 2 times, but the recipient is still unavailable within the delivery date; we will require an alternative address to drop or receive the item/s, and return/exchange will not be processed.
2.2) [for orders fulfilled by our partners] attempted to be delivered once, but the recipient was unavailable. The courier will return the undelivered item to our partner's location while we wait for the new delivery instructions within the delivery date. We will collect from customer redelivery fees, but the return/exchange will not be processed.
2.3) if customer request for refund for some issues of delivery or freshness of flower, customer must return item before processing refund.
